Customer Service Executive

Intro Personnel; Greater London; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in the Newcastle Under Lyme area. This permanent, full-time position involves delivering exceptional customer service, resolving product-related queries, and supporting sales activities. The ideal candidate should have prior experience in a similar role, possess strong communication skills, and be organized with a keen eye for detail. A full UK driving licence is preferred. Salary is £26K, working hours are 9AM to 5:30PM, Monday to Friday.

Qualifications

• Experience in a similar customer service role.
• Strong written and verbal communication skills in English.
• Ability to work under tight deadlines in a changing environment.

Responsibilities

• Provide professional front-line customer service across multiple methods and platforms.
• Handle customer returns and shipment queries.
• Collaborate with sales and purchasing teams to resolve product-related queries.
• Assist with new product listings across all platforms.

Skills

Service orientation

Strong written communication

Strong verbal communication

Organizational skills

IT literacy

Team collaboration

Tools

MS Office

ERP systems

Job description

CUSTOMER SERVICE EXECUTIVE

NEWCASTLE UNDER LYME AREA

PERMANENT

FULL TIME HOURS 9AM - 5.30PM MON-FRI

£26K

THE ROLE

Provide professional front-line customer service across multiple methods and platforms.

Handle customer returns and shipment queries, liaising with couriers and the Returns Department.

Collaborate with the Sales and Purchasing teams to resolve product-related queries.

Working with colleagues to ensure timely customer replacements, refunds and aftercare.

Maintaining and distributing key reports and spreadsheets as required including, but not limited to, the Config planner and delivery schedule.

Maintaining positive platform feedback by delivering exceptional service and proactively addressing issues.

Provide online sales and merchandising support / cover including, but not limited to, raising orders, product review and stock status.

Assisting with new product listings across all platforms including descriptions, specification & images.

Assist the Purchasing team by raising purchase orders daily

Coordinating Buy-Back orders with B2B customers, ensuring alignment with operational timelines.

WHAT WE ARE LOOKING FOR

• Service led and results oriented, with previous experience in a similar role.
• Strong written and verbal communication skills in English.
• Positive and collaborative approach.
• Organised and reliable with an eye for detail.
• Comfortable working to tight deadlines in a changing environment.
• Strong IT literacy, particularly with MS Office and ERP systems.
• Full UK driving licence preferred.

Applicants should be aware that any offer of employment could also be subject to a DBS check.

HOW TO APPLY

For more information on the Customer Service Executive role, please send your CV to Rob Hulse.