Customer Service Executive

Clarity Pharma Limited; Essex; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading pharmaceutical wholesaler is seeking a Customer Service Executive to manage customer queries and ensure satisfaction. Candidates should have experience in a fast-paced customer service role, with a strong background in complaint handling and excellent communication skills. This role offers opportunities for career progression and a supportive team environment.

Benefits

Opportunities for career progression

Regular company social events

Birthday club

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong background in complaint handling.
• Excellent IT proficiency and communication skills.

Responsibilities

• Manage and resolve customer queries and complaints.
• Act as first point of contact for incoming calls.
• Process customer orders accurately.

Skills

Customer service experience

Complaint handling

IT proficiency

Strong communication skills

Attention to detail

Proactive attitude

Administrative experience

Ability to work independently

Adaptability

Job description

Overview

Clarity Pharma Ltd is a leading Pharmaceutical Wholesaler and Third Party Logistics Service Provider. We offer a suite of bespoke end-to-end services combined with offering a portfolio of over 2,500 medicines to the Primary Healthcare market. Founded since 1999, we have had huge success over the years, winning numerous awards including the 'Alantra Pharma Fast 50' award for two years running. We are expanding our Customer Service team and have the opportunity for a Customer Service Executive to join our team.

Responsibilities

• Manage and resolve customer queries, including complaints, delivery issues, and picking errors.
• Ensure all customer enquiries are handled professionally and within agreed timeframes.
• Act as the first point of contact for incoming calls, taking ownership of customer interactions.
• Collaborate with internal departments to obtain product information and resolve queries effectively.
• Process customer orders accurately and efficiently.
• Work towards KPIs, SLAs, and quality standards to maximise customer satisfaction.
• Follow established procedures for logging, processing, and tracking enquiries to resolution.
• Provide varied administrative support across the department as required.

Person Specification

• Proven experience in a fast-paced customer service environment (E)
• Strong background in complaint handling, with a resilient and solutions-focused approach (E)
• Excellent IT proficiency, combined with strong verbal and written communication skills (E)
• Highly organised, with meticulous attention to detail (E)
• Proactive, hard-working, and motivated by a positive ‘can-do’ attitude (E)
• Previous administrative experience, with the ability to perform effectively in a fast-paced and sometimes pressurised environment (E)
• Able to work independently using own initiative, as well as collaboratively within a team (E)
• Confident, adaptable, and innovative in approach to work (E)
• Consistently accurate, with a strong focus on quality and precision (E)

Benefits

• Clear opportunities for career progression and personal development
• Regular company social events
• Birthday club to celebrate your special day
• Join an exciting, growing company and be part of a supportive, dynamic team

If you are an experienced Customer Service Representative and believe this role to be a good match, please apply now