Customer Service Executive

Peoples Partnership; Crawley; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A not-for-profit organization in Crawley is seeking a Customer Service Executive. The role involves managing customer queries, providing excellent service, and supporting a collaborative team environment. Ideal candidates will have strong communication skills and experience in administration or customer service. This position offers generous benefits, including a substantial pension contribution and opportunities for personal development.

Benefits

Generous pension contributions

Real living wage

Income protection

Employee healthcare

Learning & development opportunities

Onsite gym

Qualifications

• Good working knowledge of Microsoft Excel & Word.
• Experience in Administration/Customer service.
• Proven ability to explain detailed information simply.
• Excellent verbal communication skills.
• Self-motivated and organized.

Responsibilities

• Manage a broad range of customer queries across products.
• Respond to enquiries using active listening skills.
• Support colleagues to resolve queries and achieve standards.
• Build relationships with internal and external customers.

Skills

Microsoft Excel

Administration skills

Attention to detail

Verbal communication

Self-motivation

Job description

Customer Service Executive

About People's Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing

Our Customer Service teams are the heart of People's Partnership, ensuring our customers receive excellent service and technical support. You will deliver an excellent customer experience by providing tailored responses by understanding our customer's needs, throughout the life of their relationship with us. You'll support your team and work with colleagues across Customer Service Delivery to ensure we meet our customers' needs whilst adhering to compliance and service standards.

• Being multi-skilled by managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication which maybe: in or outbound calls, emails or letters.
• Respond to customer enquiries and requests using active listening skills and attention to detail when communicating via all channels of communication. To understand and support customers so that their needs are met - and service standards are maintained.
• Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards.
• Build and maintain relationships with both internal and external customers and third parties
• Protect our Business, Customers and Colleagues by putting into practice training and acting in line with legislative and regulatory requirements, including Automatic Enrolment, The Pension Regulator (TPR), Financial Conduct Authority (FCA), Department for Work and Pension (DWP), His Majesty's Revenue and Customs (HMRC), Data Protection Act (DPA) and any other relevant rules.

What we're looking for

• Good working knowledge of Microsoft Excel & Word.
• Experience in Administration/Customer service.
• Numerate with good attention to detail.
• Proven ability to explain detailed and/or complicated information in simple, everyday language.
• Excellent verbal communication skills.
• Self-motivated, disciplined and organised and ability to work effectively unsupervised.

What you can expect from us

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Grab & Go Deli Café
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you