Customer Service Desk Administrator

GAP Group; Elgin; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment hire provider in Scotland is looking for a Hire & Sales Coordinator to manage hire desk operations and build customer relationships. The ideal candidate will have experience in a hire desk environment and strong customer service skills. This role offers a dynamic work environment and opportunities for career growth.

Benefits

Generous holidays

Life Assurance

Wellness support

Tailored training and development

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Excellent customer service skills with a sales focus.
• Strong organizational and communication skills.

Responsibilities

• Process hire desk administration including customer queries.
• Manage 40-50 incoming and outgoing hires per day.
• Ensure sufficient stock levels to meet customer demand.

Skills

Customer service

Organizational skills

Effective communication

Proficient in MS Office

Team player

Job description

Overview

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

Responsibilities

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Qualifications

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

What We Offer & Why Join Us?

You'll be joining an industry leader that's growing & genuinely committed to your success, backed by our core values of Communication, One Team, Dedication, & Efficiency. At GAP, we're proud to be the UK's leading equipment hire provider-supporting projects big & small across construction, infrastructure, events & more. With nearly 200 locations nationwide & a wide range of specialist divisions, we offer exciting opportunities in everything from Plant & Tools to Lifting, Survey, Environmental & Event Services.

At GAP Group, we're a family-run business with over 50 years of experience-& we do things the right way. We invest in our people from day one, offering tailored training, clear development paths, & a supportive culture that puts you first. As an independent company, we make fast, smart decisions that back our team 100%. Enjoy generous holidays, Life Assurance & wellness support, all while building a career that truly matters. If you're ready to feel valued & grow with us, we'd love to hear from you.

Ready to get started? Upload your CV & complete our short application-we'll take it from there.

We're proud to be an Equal Opportunities employer & embrace the unique contributions each individual brings-regardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect & good working practices to help every employee thrive & perform at their best.