Customer Service Coordinator - Homecare

Vantive; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare service provider in Northampton is seeking a Customer Service Coordinator to manage customer orders and inquiries. The role requires a proactive and organized individual with strong decision-making and customer service skills. The position operates full-time with a rotating shift schedule and offers an opportunity to enhance service excellence while working in a supportive team environment.

Qualifications

• Ability to manage customer queries and complaints effectively.
• Strong ability to create relationships across departments.
• Proactive in contributing to service excellence.

Responsibilities

• Manage processing of customer orders for home patients.
• Enhance reputation of customer services positively.
• Contribute to the evolution of the department through feedback.

Skills

Organized

Strong decision making skills

Flawless customer service skills

Ability to prioritize workload

Professional telephone manner

Strong attention to detail

Good team player

Education

GCSE Level standard

Tools

Siebel experience

Job description

Summary

We are looking for a Customer Service Coordinator to join our high performing team in Northampton on a full-time, permanent basis. As a member of the Customer Services team, you will be operating as the first point of contact with our home patients.

The role will be working from Monday to Friday between 08:00-16:00 & Monday to Thursday between 10:00-18:00 & Friday 09:00-17:00 (on Rotating shifts).

Essential Duties And Responsibilities

• To manage the processing of customer orders for home patients
• To manage customer queries and complaints ensuring a win win solution for Baxter and the customer
• To create lateral relationships with other departments to support product distribution
• To enhance the reputation of customer services and positively promote the image of Baxter
• To contribute to the evolution of the department by providing feedback and taking action to improve
• To positively contribute to the delivery of service excellence to Baxter’s customers and patients

Qualifications

• GCSE Level standard
• Organized
• Ability to prioritize workload in a very busy environment
• Tenacious
• Strong decision making skills
• Strong attention to detail/accuracy
• Good team player
• Professional telephone manner
• Proactive and reactive nature
• Siebel experience preferred
• Flawless customer service skills
• Can do attitude, willing and positive manner

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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