Customer Service Coordinator

Owen Payne Recruitment Services Limited; South Somerset; On-site; GBP 24,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Coordinator to enhance the customer journey in South Somerset. You'll ensure post-purchase support, coordinate solutions between customers and teams, and process warranty claims. Ideal candidates have prior experience in customer service and strong communication skills. The role offers a salary of £24,000 per annum and a collaborative environment.

Qualifications

• Previous experience in customer service or call centre roles preferred.
• Ability to handle difficult situations calmly and effectively.
• Detail-oriented and able to manage multiple priorities.

Responsibilities

• Support customers after their purchase, addressing queries and product concerns.
• Manage repair jobs and service timelines effectively.
• Process warranty claims following company guidelines.
• Order and manage parts and keep track of inventory levels.
• Investigate product concerns and assist quality teams.
• Log customer interactions and service activities.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Team player

Calm under pressure

Proficiency in MS Office

Tools

CRM systems

Job description

Overview

Customer Service Coordinator

Make a real difference in the customer journey — beyond the sale.

Are you passionate about delivering outstanding service and building long-term customer relationships? Have you worked in Aftersales? Do you thrive in a fast-paced, team-focused environment? Join our client as a Customer Service Coordinator, where you'll be at the heart of post-purchase support — ensuring every customer feels valued, heard, and well taken care of.

This is more than just answering queries — it's about coordinating solutions, managing product care, and being the bridge between customers, suppliers, and internal teams.

Hours

• 08:30am - 16:30pm - Monday to Thursday
• 08:30am - 16:00pm - Friday

Pay

£24,000 per annum

What You’ll Be Doing

• Support customers after their purchase, handling questions, product concerns, and service requests with professionalism and care.
• Work with production, suppliers, and delivery teams to manage repair jobs and service timelines effectively.
• Process warranty claims accurately and fairly, following company guidelines and ensuring customer satisfaction.
• Order and manage parts and materials required for repairs while keeping a close eye on inventory levels and costs.
• Investigate product concerns and collaborate with quality teams to implement lasting solutions.
• Log all customer interactions, service activities, and inventory updates using internal systems.
• Track feedback, service metrics, and trends to help drive continuous improvement.

Qualifications

• Previous experience in customer service, call centre, or customer contact roles preferred.
• Strong communication and interpersonal skills, with a confident and friendly phone manner.
• Ability to handle difficult situations calmly and effectively.
• Organised, detail-oriented, and able to manage multiple priorities.
• Proficient in MS Office and CRM systems.
• Team player with the ability to work collaboratively across departments.

How to Apply

If you’re interested in this great opportunity, please click apply or alternatively call 01902 714122 and ask for Sophie.