Customer Service Coordinator

K H R Recruitment Specialists; Maidstone; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading Repairs and Maintenance business in Wrotham is seeking a Customer Service Coordinator to provide high-quality service to customers and support the internal team. Responsibilities include maintaining CRM systems, liaising with customers for maintenance issues, and assisting Project Managers with quotes and orders. This full-time position offers 25 days holiday plus bank holidays, benefits like a pension scheme and healthcare, and an exciting opportunity for ongoing training and development.

Benefits

25 days holiday plus bank holidays

Pension scheme

Healthcare

On call bonus

Excellent benefits package overall

Qualifications

• Excellent customer service, organisational and administration skills.
• Excellent telephone manner, confidence, and enthusiasm.
• Experience in multi-tasking and working to tight deadlines.
• Excellent team player with experience in delivering high standards of customer service.

Responsibilities

• Maintain internal CRM and call logging systems with updated information.
• Liaise with customers regarding reactive maintenance issues and schedule contractors.
• Support Project Managers with quotes, subcontractor orders, and access permits.

Skills

Customer service

Organisational skills

Administration skills

Telephone manner

IT skills

Multi-tasking

Team player

Job description

Customer Service Coordinator

Wrotham

£28 500 + On Call Bonus + Excellent Benefits

Our client is a leading Repairs and Maintenance business based in Wrotham.

Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis.

The Customer Service Coordinator will provide high-quality service levels to customers as well as support an internal team.

Responsibilities

• Maintain internal CRM and call logging systems with updated information
• Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
• Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs

Qualifications

• Excellent customer service, organisational and administration skills
• Excellent telephone manner, confidence, and enthusiasm
• Excellent IT skills
• Experience in multi-tasking and working to tight deadlines
• Excellent team player with experience in delivering high standards of customer service

Benefits

• 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years
• Pension scheme
• Healthcare
• On call bonus
• Excellent benefits package overall

Hours & Location

Monday to Friday 8 am–5 pm on-site at our office in Wrotham.

Additional Information

This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development.

Recruitment Agency

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd.

Job Closing Date

January 18th 2026