Customer Service Coordinator

Persimmon Homes; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction company in the United Kingdom seeks a Customer Care Coordinator to enhance aftercare experiences for homeowners. In this role, you will support clients throughout their journey, addressing queries and coordinating with internal teams. Ideal candidates have customer-facing experience and are passionate about service. Full training will be provided, along with a focus on logging issues and ensuring smooth communication with various departments.

Qualifications

• Experience in a fast-paced, customer-facing role.
• Calm under pressure with a proactive approach.
• Genuine passion for delivering great service.

Responsibilities

• Support homeowners throughout their aftercare journey.
• Handle defect queries promptly and professionally.
• Liaise with internal teams for smooth communication.
• Log issues, raise work orders, and track progress.
• Provide general admin support for efficient operations.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving

Tools

Outlook

Excel

Word

Job description

What Is the Role?

Be the voice of support. Make every customer interaction count.

We’re on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience.

You don’t need housing or construction experience, we’re looking for customer-centric people with a genuine passion for service. Full training will be provided.

As a Customer Care Coordinator, you’ll be at the heart of the customer journey, turning issues into solutions and ensuring every homeowner feels heard and supported. You’ll work closely with site managers, operatives, and contractors to keep communication clear and resolutions on track.

You’ll log issues, coordinate resources, and make sure everything runs smoothly, all while making a real difference to how our customers experience their new home.

What You’ll Be Doing

• Supporting homeowners throughout their aftercare journey
• Handling defect queries clearly, promptly, and professionally
• Liaising with internal teams (Construction, Sales, Surveying, Technical) to ensure smooth communication
• Logging issues, raising work orders, and tracking progress to completion
• Providing general admin support to keep operations running efficiently

What We’re Looking For

• Experience in a fast-paced, customer-facing role
• A confident communicator with strong attention to detail
• Calm under pressure, with a proactive approach to problem-solving
• Comfortable using Outlook, Excel, Word, and internal systems
• Most importantly someone who is genuinely passionate about delivering great service