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Customer Service Coordinator

TIME Appointments Ltd

Ipswich

On-site

GBP 25,000 - 35,000

Full time

19 days ago

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Job summary

TIME Appointments Ltd is seeking a skilled Customer Service Coordinator for a leading logistics company in Ipswich. The role involves liaising with clients, managing orders, and ensuring exceptional service delivery. Ideal candidates will have a passion for customer service and relevant experience in the shipping sector.

Qualifications

  • Experience in Shipping & Logistics Industry required.
  • A passion for providing excellent customer service essential.
  • Strong communication skills, both written and verbal, necessary.

Responsibilities

  • Liaising with customers and managing orders.
  • Handling customer queries and operational problems.
  • Maintaining records and KPI's for customers.

Skills

Communication
Interpersonal skills
Attention to detail
Customer service
Motivation

Job description

Jobs

Reference V/13467

Job Description

Time Appointments are excited to be working on behalf of a worldwide logistics specialist who are currently recruiting for an experienced Customer Service Coordinator to join their Ipswich office. This is a fantastic opportunity for a Customer Service driven, and commercially aware individual.

Our client pride’s themselves on delivering the highest level of customer service to all their customers and are now looking to take on an experienced professional to help deliver this service.

Key Duties & Responsibilities:

  • Liaising with existing and potential customers.
  • Liaising with relevant operations to ensure the clients’ requirements can be delivered.
  • Creating and processing orders from bookings received.
  • Balancing the needs of both the customer and the client to ensure a high level of service is provided to the client within both operational and financial constraints.
  • Handling any customer query or operational problem.
  • Compiling, maintaining, and transmitting records or KPI’s for customers upon request
  • Day-to-day liaison with customers, terminals, suppliers, and colleagues internally and across the European network.
  • To undertake any other tasks as and when required, and within your skill and ability.

Skills & Experience Required:

  • Similar experience gained within the Shipping & Logistics Industry
  • A genuine passion for providing excellent customer service and maintaining effective business relationships to exceed customer expectations.
  • Strong communication and interpersonal skills, written and verbal
  • A high degree of accuracy and attention to detail
  • Highly motivated, with drive and determination
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