Customer Service & Contracts Administrator

Interaction Recruitment; England; On-site; GBP 29,000; Full time

Job summary

A well-established organization in Corby is seeking a Customer Service Executive to support the sales team and manage customer contracts. You will play a key role in maintaining data accuracy within CRM systems and enhancing customer experience. Essential skills include strong communication, CRM data management experience, and the ability to work under pressure. This full-time position offers a competitive salary of £29,000 along with various benefits including pension scheme and annual leave.

Benefits

Salary sacrifice pension scheme

25 days annual leave plus bank holidays

Life assurance (4x annual salary – from day one)

Health cash plan & Employee Assistance Programme

On-site parking

Free tea and coffee

Qualifications

• Experience inputting and managing data within a CRM system.
• Assertive, confident, and positive approach.

Responsibilities

• Supporting the sales team with sales and marketing administration.
• Producing annual contract service reports using CRM data.
• Monitoring contracted service levels and assisting with service statistics reporting.
• Maintaining accurate contract and customer data within the CRM system.
• Reconciling CRM contract data with the Finance Manager to ensure accurate billing.
• Preparing and issuing contract quotes, renewals, and repair/replacement quotations.
• Managing customer communications and contract changes.
• Supporting NHS Supply Chain quotations.
• Assisting with marketing projects as required.
• Generating purchase orders and completing sales/marketing tasks within agreed timescales.
• Working closely with the Technical Manager to enhance customer experience.

Skills

Strong team player with the ability to work independently

Excellent communication and customer service skills

Well organized with a methodical approach

Ability to work under pressure

Tools

Microsoft Excel

Job description

A well-established organization in Corby is seeking a Customer Service Executive to support the sales team and manage customer contracts. You will play a key role in maintaining data accuracy within CRM systems and enhancing customer experience. Essential skills include strong communication, CRM data management experience, and the ability to work under pressure. This full-time position offers a competitive salary of £29,000 along with various benefits including pension scheme and annual leave.