Customer Service Co-ordinator

Ethero Strategic Staffing; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency in Telford seeks an exceptional Customer Service Representative to support their manufacturing client. The ideal candidate will be highly skilled in MS Office and possess strong communication abilities. Responsibilities include processing customer orders, managing documentation in the CRM, and ensuring timely invoice issuance. This role does not offer sponsorship and is aimed at candidates with manufacturing or FMCG experience. Join a team focused on providing excellent customer service.

Qualifications

• Proven ability in a Customer Service role within manufacturing or FMCG.
• Highly competent with MS Office.
• Excellent communication and presentation skills.

Responsibilities

• Receive and process customer orders ready for dispatch.
• Ensure customer documentation is updated on the CRM.
• Keep customers updated with order progress.
• Process returns and defective goods.
• Issue invoices promptly.

Skills

Excellent verbal & written communication

Competent with MS Office

Accurate data entry skills

Customer Service experience

Job description

Telford office based

Monday - Friday

Our major Telford based manufacturing client are expanding their Customer Service team this month, following impressive YTD growth and major acquisitions.

Could you be the right person?

If you are an exceptional communicator, adept with MS Office, take pride in your work and want a solid career path, you could be!

Duties

• Receive and process customer orders ready to dispatch to the warehouse for picking
• Ensure customer documentation is up to date on the CRM
• Keep customers up to date with order progress
• Arrange, sort and archive shipping documents and ensure any amendments are processed on time
• Process any returns, defective goods, re-sorting, incorrect price problems
• Issue invoices promptly to ensure customer payments are made on time
• Attend customer sites when required in order to ensure supply chain communication lines are clear
• Produce reports for SMT and where needed for customers

Essential criteria

• Highly competent with MS Office
• Excellent verbal & written communication & presentation skills
• Proven ability in a Customer Service role within manufacturing or FMCG
• Accurate data entry skills
• Knowledge of general & warehouse accounting

This role is UK based and does NOT have sponsorship opportunity.

Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.

This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke, Burton, Derby & Coventry. To find out more, go to