Customer Service Co-Ordinator

Ethero; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global electronics company in Telford is seeking a Customer Service Coordinator to join a busy team. In this role, you will manage customer orders, provide quotes, and ensure communication runs smoothly. Ideal candidates will have previous office-based customer service experience and strong IT skills. This position offers a competitive hourly rate and an initial one-year contract.

Qualifications

• Previous experience in a fast-moving office environment.
• Strong understanding of purchasing and customer service process.
• Ability to learn quickly.

Responsibilities

• Provide sub-contract quotes to customers.
• Manage and prioritise customer orders.
• Answer customer queries and relay information.
• Liaise with logistics to verify order progress.

Skills

Detail-oriented

Advanced IT skills

Excellent verbal & written communication

Multi-tasking

Prioritisation skills

Job description

Overview

Customer Service Coordinator. Telford office based Monday–Thursday 08:30–16:30. Hourly pay rate £13–£14 depending on experience. Initially 1 year contract.

BRAND NEW POSITION

This is a really great opportunity to join a business that has a solid footing in the past as well as an exciting future. Working within a busy, friendly and supportive team environment and for a global electronics company, you will have responsibility for a variety of tasks once trained.

Responsibilities

• Provide sub-contract quotes to customers
• Manage and prioritise customer orders and communicate status
• Answer customer queries and relay information
• Release Service Orders to suppliers for outsource work
• Liaise with logistics to verify order progress
• Monitor job turnaround time to ensure customer SLA is met
• Update internal system notes for individual jobs
• Generate requisitions, purchase orders and overall scheduling
• Review supplier quotes and order confirmation status to ensure orders meet customer time-scale
• Ensure all daily administration is completed accurately and in the time required

Qualifications

• Have a previous work experience in a fast moving office environment
• Exceptionally focused and detail-oriented
• Understand purchasing and customer service process
• Have advanced IT skills
• Be an excellent verbal & written communicator
• Have strong multi-tasking and prioritisation skills
• Be able to learn quickly
• Have previous work experience in office based customer service job

How to apply

To apply for this exciting position please call Anita on 01952 260627 or apply online. If you have not received feedback in 14 days please deem your application as unsuccessful.