Customer Service Centre Advisor

Manpower; Sheffield; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking a full-time Customer Service Centre Advisor to deliver a smooth and positive experience for customers over the phone. This position involves handling incoming customer claims, resolving queries, and performing administrative tasks. Excellent customer service and telephone skills are essential, with a supportive training environment. Position based in Barnsley, offering competitive pay and benefits with long-term career development opportunities.

Benefits

25 days holiday plus bank holidays

Excellent benefit package

Ongoing training and career development

Bonus opportunities

Qualifications

• Experience in customer service or call centre environments is beneficial but not essential.
• Flexibility and reliability are crucial.

Responsibilities

• Handle incoming customer claims and guide them through the repair process.
• Provide updates, resolve queries, and perform administrative duties.

Skills

Excellent customer service skills

Telephone skills

Organised

Adaptable and proactive

Positive attitude

Team player

Job description

Manpower is proud to be recruiting on behalf of our prestigious client based in Barnsley, who are one of the UK's largest and most respected independent accident repair groups in the region.

The package

• Full time Perm position
• Monday to Friday (This is a fully office-based role)
• Location: S75 Barnsley
• Hours: 8:00am-5:00pm (40 hours a week) Fully Office based!
• Salary on offer: £25,800 per annum
• Bonus opportunities
• 25 days holidays plus bank holidays
• Excellent benefit package
• Ongoing training and career development opportunities

About the Role

Our client is looking to recruit for a Customer Service Centre Advisor on a full-time perm basis. This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive experience for customers over the telephone.

Responsibilities

This is a telephony-based position responsible for handling incoming customer claims. You will contact customers to discuss their claims and guide them through the repair process.

• Acting as the first point of contact, you will answer incoming calls and liaise with both customers and service providers.
• You will provide regular updates, resolve queries, and carry out additional ad hoc administrative duties as required.

Please note: Full training is provided on this job!

What We're Looking For

• Have excellent customer service and telephone skills
• Are organised, adaptable and proactive
• Enjoy working as part of a team
• Have a positive, "can-do" attitude
• Are flexible, reliable and happy to get stuck in
• Enjoy building rapport with customers and colleagues
• Experience in customer service, call centre environments would be beneficial but is not essential.

If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.

Application

Apply today or contact Arsalan Mohammed, send across your CV to: (email) alternatively call (phone number removed) Mobile: (phone number removed)

Job Info

• Company: Manpower
• Location: Sheffield, South Yorkshire
• Posted: Jan 15th 2026
• Closes: Feb 15th 2026
• Sector: Customer Services
• Contract: Permanent
• Hours: Full Time