Customer Service Assistant - Luton

Tenpin Ltd; Cranfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment operator in the UK is seeking a Customer Service Assistant to deliver an excellent customer experience. You'll manage reception bookings, identify sales opportunities, host events, and maintain cleanliness in various departments including the Laser Arena and karaoke rooms. Applicants should be determined and enthusiastic, with strong customer service skills and a flexible schedule. Benefits include employee discounts and opportunities for career development.

Benefits

Retailer discounts

Free bowling for family and friends

Free food for shifts over 6 hours

Enhanced parental leave

Employee Assistance Programme

Long service awards

Spot rewards

Qualifications

• Determined and enthusiastic self-starter who thrives in a fast-paced environment.
• Proven excellent customer service with a positive attitude.
• Fully flexible schedule including evenings and weekends.

Responsibilities

• Manage reception bookings and respond to customer enquiries.
• Identify sales opportunities and upsell services.
• Host events across departments and facilitate activities.
• Maintain cleanliness and assist in food & drink preparations.

Skills

Customer service skills

Communication skills

Flexibility

Team player

Attention to detail

Job description

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

Key Responsibilities

• Manage reception bookings and respond to customer enquiries.
• Identify sales opportunities and upsell services.
• Host events and facilitate activities across departments.
• Maintain cleanliness and food & drink preparations.
• Work across departments such as Laser Arena, Escape Room, karaoke rooms, and bar.

Key Qualifications

• Determined, enthusiastic, able to work in a fast‑paced environment.
• Excellent customer service and communication skills, with a "nothing is too much trouble" attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised, strong attention to detail, and a strong team player.

About Tenpin Ltd

Tenpin Ltd (part of Ten Entertainment Group Plc – www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all.

Benefits

• Tenpin Treats – Retailer discounts and Best Doctors.
• Free bowling for family and friends.
• Free food (when working 6+ hours).
• Enhanced maternity, paternity, and adoption leave.
• Medicash.
• Employee Assistance Programme.
• Free counselling.
• Life assurance (2× annual salary).
• Long service awards.
• Recommend a friend scheme.
• On the spot rewards.

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as team members.