Customer Service Assistant

AAK AB; St Leonards; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading plant-based oils producer in England is seeking a Customer Service Assistant to support various administrative tasks and enhance their skills. You will manage customer service inboxes, process new orders, and address customer queries. Ideal candidates should possess strong computer skills, attention to detail, and good communication abilities. The role offers training and the chance to work in a supportive team environment.

Benefits

Free Hot Drinks

Free Parking Onsite

On-Site Canteen Serving Hot Food

25 Days Holidays Plus Bank Holiday

Company Pension 3% Employee, 5% Employer

Life Assurance Cover

UK Healthcare Scheme, Including Gym, and Lifestyle Discounts

Qualifications

• Good computer skills required for managing service inboxes.
• Strong attention to detail for processing orders accurately.
• Ability to work collaboratively in a team or independently.

Responsibilities

• Monitor customer service inboxes.
• Process new orders accurately and efficiently.
• Respond to customer queries promptly and professionally.

Skills

Good Computer skills

Strong attention to detail

Teamwork

Proactive attitude

Good communication skills

Job description

Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people all across the globe. We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant. And it’s not just food — we work across industries to make products that are higher quality, healthier and better for the planet. Everything we do is about Making Better Happen™.

AAK BD Foods, St Leonards

About the role

AAK BD Foods are seeking a Customer Service Assistant, an excellent opportunity for someone looking to further develop their skills. You will receive full training in all relevant areas and will provide support and assistance on a variety of administrative tasks within the department.

Responsibilities

• Monitor and manage customer service inboxes.
• Process new orders accurately and efficiently.
• Upload transport data into the system.
• Respond to customer queries in a timely and professional manner.
• Conduct checks on orders and transportation details to ensure they are correct.
• Check deliveries have been made as required and upload invoices to the relevant platform.
• Provide reception duties as required i.e. Phone and door.
• Coordinate and liaise internally and externally with Transport & Planning teams.

About you

• Good Computer skills.
• Strong attention to detail.
• Ability to work as part of a team and on own.
• A proactive attitude and willingness to learn.
• Good communication skills.

In return AAK offer

• Free Hot Drinks
• Free Parking Onsite
• On-Site Canteen Serving Hot Food
• 25 Days Holidays Plus Bank Holiday
• Company Pension 3% Employee, 5% Employer
• Life Assurance Cover
• UK Healthcare Scheme, Including Gym, and Lifestyle Discounts

About AAK

Everything AAK does is aboutMaking Better Happen™. We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and a deep knowledge of many products and industries, including Chocolate & Confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and with the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with our headquarters in Malmö, Sweden, AAK has been Making Better Happen™ for more than 150 years.

AAK prohibits discrimination on the basis of race, color, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or in employment and application for employment.