Customer Service Assistant

Vita Student; Manchester; On-site; Part time

Job summary

A leading company in student accommodation seeks a Customer Service Assistant in Manchester. The role involves delivering exceptional service, managing events, and ensuring a positive experience for residents. Ideal candidates will have strong communication skills and a hands-on approach to cleanliness and safety.

Benefits

Pro-rata paid holidays

Birthday leave

Perkbox lifestyle benefits

Royal London pension contributions

Annual parties and recognition programs

Career development pathways

24/7 Employee Assistance support

Qualifications

• Proven customer service experience, delivering premium experiences.
• Technologically proficient with relevant systems and software.

Responsibilities

• Provide exceptional, personalized service to students.
• Organize and promote weekly on-site and off-site events.
• Address and resolve issues proactively.

Skills

Customer Service

Event Management

Communication

Organizational Skills

Job description

Customer Service Assistant – Manchester

Hourly Rate: £13

Working Hours: 12 hours per week, between 7am–9pm, Monday to Sunday

Vita Student's offers next-level apartment designs with a variety of studios to suit students' lifestyles, providing privacy or shared living. We focus on style, luxury, and comfort, complemented by premium amenities and vibrant city life. We are seeking a Customer Service Assistant to deliver a luxury, home-from-home experience and support on & off-site events.

Role Overview

Provide exceptional, personalized service to students by anticipating needs, offering local information, and handling inquiries to ensure a seamless and positive experience:

• Greet and welcome students and guests warmly at front desk.
• Assist with questions and concerns as they arise.
• Ensure respectful use and upkeep of facilities by residents and guests.
• Maintain cleanliness and high standards in communal areas.
• Address and resolve issues proactively.
• Conduct regular building surveys and report findings.
• Replenish refreshments and manage vending supplies.
• Manage parcel deliveries for students.
• Act as the primary contact for incidents or emergencies onsite.
• Maintain waste management and safety standards.

Event Management

Organize and promote weekly on-site and off-site events such as cocktail/mocktail making, yoga, fitness classes, beauty lessons, games nights, bowling, golf, and exclusive shopping experiences with premium partners. Responsibilities include:

• Promote events and manage guest lists.
• Deliver engaging and lively event experiences.
• Clean and reset after events.

Candidate Profile

Experience & Skills

• Proven customer service experience, delivering premium experiences.
• Event management experience is advantageous but not essential, as training is provided.
• Hands-on approach to cleanliness and safety in communal areas.
• Technologically proficient with relevant systems and software.

Personal Attributes

• Respect for diversity and cultural backgrounds.
• Excellent communication skills; multilingual abilities are a plus.
• Strong organizational, leadership, and calmness under pressure.
• Creative, positive, adaptable, resilient.
• Ability to stand for extended periods and perform repetitive tasks.
• Flexible availability to ensure 24/7 resident service, including holidays and religious celebrations.

Benefits

We offer a range of benefits including:

• Pro-rata paid holidays (28 days including bank holidays).
• Birthday leave.
• Perkbox lifestyle benefits.
• Royal London pension contributions.
• Annual parties and recognition programs.
• Career development pathways and training schemes.
• 24/7 Employee Assistance support.

Additional Information

All employment is subject to satisfactory background checks, including DBS. Unfortunately, we cannot offer sponsorship for right to work in the UK.