Customer Service Assistant

Heart of England Society; Balsall Common; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local cooperative society in Balsall Common is seeking a part-time Customer Service Assistant to enhance customer experience in their convenience store. This role involves providing excellent customer service, maintaining store standards, and contributing to community initiatives. The position offers a competitive salary of £12.31 per hour, a supportive work environment, and potential for career development through structured training programs. Join a dedicated team that values positivity and community engagement.

Benefits

Competitive salary

Generous staff discount

Pension contribution

Structured training plan

Qualifications

• Experience in customer service roles is preferred.
• Ability to create a positive atmosphere for customers.
• Flexible and willingness to go the extra mile.

Responsibilities

• Assist customers in a friendly and helpful manner.
• Maintain outstanding store standards.
• Support local community initiatives.

Skills

Excellent customer service

Positive attitude

Good communication

Job description

We are looking for Customer Service Assistants! Heart of England Cooperative Society are looking for a Customer Service Assistant to join our growing team in our Balsall Common convenience food store on a permanent, part‑time contract for 16 hours per week.

About You

As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Life at The Society

Great Place to Work

At Heart of England Cooperative Society, we are a family who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.

First for Customers

We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.

At the Heart of the Community

Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.

Rewards & Benefits

At the Society, we offer a competitive salary of £12.31 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless!