Customer Service Assistant

Williams Trade Supplies Ltd; Ashford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A plumbing and heating merchant is seeking a Customer Service Assistant in Ashford to maintain the warehouse, serve customers at the trade counter, and assist with various duties. The ideal candidate should be an enthusiastic team player passionate about excellent customer service. This role offers a salary of up to £27,500 per annum, with benefits including annual leave, private medical insurance, and training opportunities. Apply now to join the team!

Benefits

33 days annual leave

Training and development opportunities

Private medical insurance

Employee Assistance Programme

Car leasing schemes

Contributory pension scheme

Qualifications

• Enthusiastic team player wanting to contribute positively.
• Passionate about delivering excellent customer service.
• Ambitious to progress and keen to learn.

Responsibilities

• Maintain the warehouse including stock rotation.
• Serve on the trade counter and handle enquiries.
• Pick orders accurately for delivery.
• Check and store incoming goods.
• Assist with branch upkeep.
• Deliver in the local area.
• Process quotes.

Skills

Customer service skills

Communication

Teamwork

Flexibility

Job description

Customer Service Assistant

Position: Customer Service Assistant

Salary: Up to £27,500 per annum (DOE).

Hours: 40 hours/week (Mon-Fri) 08:30-17:00 / 07:00-15:30 Rota *NO WEEKENDS!*.

Location: Williams, Unit 3 Javelin Enterprise Park, Ashford, TN24 8DE.

Here at Williams, an independent trade-only plumbing and heating merchant, we’re looking for a Trade Counter Assistant to join our busy and friendly team in Ashford.

This is a varied and active role which includes serving customers at the trade counter and over the phone, assisting with warehouse duties and occasionally making deliveries.

If you also have previous exposure working within a builders merchants, trade counter or the plumbing and heating trade, we would LOVE to hear from you.

As Our Customer Service Assistant, You’ll Be

• Maintaining the warehouse, including stock rotation and general housekeeping.
• Serving on the trade counter and handling incoming enquiries.
• Accurately picking orders in preparation for delivery.
• Receiving, checking and storing incoming goods.
• Assisting with the general upkeep of the branch.
• Carrying out deliveries in the local area.
• Processing quotes.

Ideally, You Are

• An enthusiastic team player wanting to make a positive contribution.
• Keen to support the team with a flexible approach to daily tasks.
• Passionate about delivering excellent customer service.
• Ambitious to progress and keen to learn.
• A great communicator.

Some Of Our Excellent Benefits Include

• 33 days annual leave, increasing with the length of service.
• Training and development opportunities specific to you.
• Discounted shopping platform & gym membership.
• Private medical insurance for the whole family.
• 24/7 Employee Assistance Programme.
• Car leasing & cycle-to-work schemes.
• Company discount on our products.
• Contributory pension scheme.
• Life Assurance.

So what are you waiting for? Apply to be our NEW Customer Service Assistant today!