Customer Service Apprentice, Forklift Hire and Sales, Broomhill, Barnsley, S730FJ

Barnsley College; Barnsley; On-site; GBP 15,000 - 18,000; Full time

Job summary

A regional educational institution in Barnsley seeks a Customer Service Apprentice to support their office team. Responsibilities include managing service records, handling phone calls, and assisting with parts deliveries. The role requires good communication skills and confidence, with a working schedule of Monday to Friday, 8.00 a.m. to 5.00 p.m. Training will be provided on-site and off the job, leading to a Level 2 Customer Service Apprenticeship.

Qualifications

• Excellent communication skills are necessary to handle customer interactions.
• Confidence in verbal communication is essential for engaging with customers.
• Proficiency in IT is beneficial for managing service records and emails.

Responsibilities

• Scan and file documents accurately to maintain organised service records.
• Support with job sheet preparation and write-ups.
• Handle incoming phone calls, recording key service details.

Skills

Good communication skills

Confident

Good telephone manners

Basic IT skills

Job description

About the Company

Fork lift hire and sales is a south Yorkshire based in Barnsley specialising in the supply, repair and maintenance of all materials handling equipment nationwide.

Job Overview

We are looking for a Customer Service Apprentice to join our office team.

Responsibilities

• Scan and file documents accurately to maintain organised service records
• Support with job sheet preparation and write‑ups
• Handle incoming phone calls professionally, recording key service details such as:
  • Customer name
  • Site address
  • Opening hours
  • Site restrictions
  • Machine details (make, model, serial number)
• Manage and respond to emails under guidance and supervision
• Assist with parts deliveries, sorting items by engineer or site

Skills & Qualities

• Good communication skills
• Confident
• Good telephone manor
• Basic IT skills advantageous

Working Hours

The role is Monday to Friday, 8.00 a.m. to 5.00 p.m., with a 1 hour unpaid lunch.

Training

Training will be delivered on site and off the job, either at Barnsley College or within the workplace. The successful applicant will complete a Level 2 Customer Service Apprenticeship.