Customer Service and Implementation - Analyst

JR United Kingdom; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local IT services company in Stockport is looking for a Customer Service and Implementation - Analyst. The role involves managing support calls, aiding customer implementation projects, and updating internal systems. Ideal candidates should possess strong communication skills, be PC literate, and live within an hour's drive of Stockport. This position offers diverse responsibilities and opportunities for skill development.

Qualifications

• Must live within an hour's drive of Stockport.

Responsibilities

• Respond to and follow up customer support calls.
• Identify, diagnose and resolve customer and project issues.
• Support and be involved in customer project work as needed.

Skills

PC literate with good knowledge of Microsoft Office

Excellent written and verbal communication skills

Ability to work in a team and independently

Job description

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Customer Service and Implementation - Analyst, stockport

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Client:

BUSINESS COMPUTER PROJECTS LIMITED

Location:

stockport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Role Summary

The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required.

Main Job Tasks and Responsibilities

• Respond to and follow up customer support calls (1st, 2nd and 3rd line support)
• Identify, diagnose and resolve customer and project issues / requests
• Support and be involved in customer project work as needed
• Update internal systems with regards to work activity and any required documentation

Key Tasks

• To investigate reported incidents/problems with BCP packages
• To provide help and advice to customers in the use of BCP package software
• Self-education within required application areas to a high standard
• To ensure customers are informed of progress on all issues
• To manage and prioritise own outstanding issues list
• Application deployment and implementation tasks carried out both remotely and on site

Additional Duties

• Liaise with internal departments to progress projects and or the resolution of customer issues
• Undertake customer project work under the guidance of project managers and implementers
• Be required to work on customers’ sites from time to time including but not limited to training sessions and system run throughs
• Be required to provide out of hours telephone support for customers from time to time
• Perform other duties from time to time as required

Qualifications and experience

• PC literate with good knowledge of Microsoft Office
• Excellent written and verbal communication skills
• Ability to work in a team and independently
• Must live within an hour's drive of Stockport

Responsible to: Customer Services Manager