Customer Service Advisors

Tate; Milton Keynes; Hybrid; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking Customer Service Advisors for an office-based role in Milton Keynes. You will handle customer inquiries and provide exceptional service. This position offers a competitive salary of £25,517.41 per annum plus benefits, including a monthly bonus and hybrid working opportunities after probation. Ideal candidates should have prior customer service experience and be available for full training.

Benefits

Monthly bonus opportunity

28 days holiday inclusive of Bank Holidays

Access to discounted gym membership

Health Shield Cash Plan

Qualifications

• Previous experience in customer service roles is desirable.
• Available for full training period with no holidays booked.

Responsibilities

• Be the first point of contact for customers.
• Handle inbound calls, emails, and live chats.
• Manage ad hoc inquiries such as order status and complaints.

Skills

Excellent customer service

Effective communication skills

Ability to handle queries

Job description

Overview

Customer Service Advisors – Office based in Milton Keynes. Temporary to Permanent role. Hourly rate: £12.50 per hour. Full time with fixed shifts:

• 09:00 - 18:00, 5 days per week including every other weekend
• 10:00 - 19:00, 5 days per week including every other weekend
• 12:00 - 21:00, 5 days per week including every other weekend

Start Date: Monday 13th October. Training hours: Monday to Friday, 10:00 - 19:00 (first 4 weeks).

Important: You must be available for the full training period and have no holidays booked during this time.

The Role

• We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable.
• You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.
• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries, e.g., where's my order, delivery charges, returns policy, cancellations, and complaints
• During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.
• This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.

Permanent Package & Benefits

• Salary: £25,517.41 per annum
• You can apply for hybrid-working after completing your probation period
• Overtime available
• Monthly bonus opportunity
• 28 days holiday, inclusive of Bank Holidays (increases with length of service)
• Reward Vouchers
• 50% Discount
• Cycle to Work Scheme
• Access to discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun, interactive break-out areas with pool tables, table tennis, vending machines, and free tea and coffee

Application & Equal Opportunities

If you are interested, please submit your CV and we will contact you to discuss the next steps.

Please note this advert will remain open until the vacancy is filled. Interviews will take place throughout this period, so we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy and is committed to promoting equal opportunities. If adjustments are needed during the application or interview process, please let us know. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality and invite you to share your preferred pronouns in your application.

Job Info

• Job Title: Customer Service Advisors
• Company: Tate
• Location: Milton Keynes, Buckinghamshire
• £12.50 Per hour + Bonus & great benefits
• Posted: Sep 17th 2025
• Closes: Oct 18th 2025
• Sector: Customer Services
• Contract: Permanent
• Hours: Full Time