Customer Service Advisor Work From Home

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A training and development company is seeking Customer Service Advisors to work from home in Thornaby-on-Tees. The role involves managing inbound calls and appointments with a focus on efficiency and empathy. Offering a salary of £23,809.50 per annum, this position includes numerous benefits such as 28 days of holiday, employee welfare support, and career development opportunities. Applicants should possess good communication skills and enjoy working in a fast-paced environment.

Benefits

28 days holiday including bank holidays

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Career development opportunities

Qualifications

• Must have good communication skills and a polite telephone manner.
• Ability to empathize with callers and understand their needs.
• Experience handling inbound calls and managing appointments is a plus.

Responsibilities

• Handle inbound calls to book, re-schedule, and cancel appointments.
• Demonstrate a high regard for efficiency and accuracy.
• Provide professional support while interacting with the public.

Skills

Good communication skills

Ability to empathize with callers

Comfortable in a fast-paced environment

Professional telephone manner

Job description

Customer Service Advisor Work From Home

Back 2 Work Complete Training

Middlesbrough, North Yorkshire, TS17

£23,809.50 per annum (Full time, Work From Home)

We're recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.