Customer Service Advisor — Training & Progression

Trust Ford; Epsom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive dealership in Epsom is seeking a Customer Service Advisor to join their supportive team. The ideal candidate will possess strong communication skills, a customer-focused mindset, and at least one year of experience in a service advisor role. This position offers industry-leading benefits including a performance-related bonus, 33 days of annual leave, and opportunities for personal development.

Benefits

Performance-related bonus

33 days annual leave

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

Volunteering day for charity

Cycle to work scheme

Access to Perks at Work discount website

Qualifications

• Minimum of 1 year experience in a Service Advisor role.
• Experience in a selling/customer service environment.
• Demonstrated drive, commitment, and enthusiasm.

Responsibilities

• Handle sensitive and confidential information.
• Contribute to team and customer satisfaction.
• Drive the standard in customer care.

Skills

Excellent communication skills

Ability to work to deadlines

Customer service experience

Organisational skills

Team player

Job description

A leading automotive dealership in Epsom is seeking a Customer Service Advisor to join their supportive team. The ideal candidate will possess strong communication skills, a customer-focused mindset, and at least one year of experience in a service advisor role. This position offers industry-leading benefits including a performance-related bonus, 33 days of annual leave, and opportunities for personal development.