Customer Service Advisor

Bromford Flagship; Norwich; On-site; GBP 17,000; Part time

Job summary

A leading customer service provider in the UK is looking for a part-time Customer Service Advisor to join their team. You will be responsible for providing exceptional service to customers over the phone and resolving queries efficiently. Ideal candidates will have proven experience in customer service, proficiency in Microsoft Office, and excellent communication skills. This role offers a competitive salary of £16,785 and a comprehensive benefits package.

Benefits

Benefits package

Qualifications

• Proven experience in a phone‑based customer service role.
• Highly skilled in Microsoft Office, especially Excel.
• Ability to communicate effectively in verbal and written forms.
• Outstanding empathy and problem-solving capabilities.

Responsibilities

• Provide excellent service to customers, resolving queries at the first contact.
• Adhere to call answering targets and GDPR procedures.
• Log details of all calls accurately.

Skills

Customer service experience

Proficiency in Microsoft Office

Excellent communication skills

Problem-solving abilities

Education

NVQ in Customer Service

GCSE level education

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service Advisor!

Working Hours: Part‑time Saturday, Sunday and Monday 8am to 5pm

Key Responsibilities

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We’re Looking For

• Proven experience in a phone‑based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem‑solving.
• Ability to think laterally and work independently when required.

Please see the Job Description for full details of your day‑to‑day duties and responsibilities.

In return for your hard work, we offer a competitive salary of £16,785 per annum and a benefits package.

Click here to see more about our benefits.

If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.