Customer Service Advisor - Out of Hours

Manpower; Scotland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A staffing agency is seeking a Customer Service Advisor for out-of-hours shifts primarily based in Inverness or Nairn. You will be the first point of contact for customers, providing excellent service while assisting with IT support issues. Previous experience in customer service is beneficial, and full training will be provided to enhance your skills. This temporary, full-time role offers a competitive salary and a great starting point for a career in technology.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance where possible over the phone.
• Assign calls to the relevant support teams when needed.
• Advise customers and support teams on known problems/workarounds.

Skills

Excellent communication skills

Problem-solving skills

Confidence working under pressure

Ability to work independently

Passion for customer service

Job description

Customer Service Advisor - Out of Hours

Salary: £12.60 per hour (Living Wage Employer)

Shift Uplift: £415 per month

Location: Capgemini, Inverness or Nairn

Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only)

• Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
• Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
• Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today.

Job Info

• Job Title: Customer Service Advisor - Out of Hours
• Company: Manpower
• Closes: Jan 10th 2026
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time