Customer Service Advisor- No Sales

NWH Group; City of Edinburgh; On-site; GBP 27,000; Full time

Job summary

A leading waste management company in Edinburgh is seeking a Customer Service Advisor to join their team. In this full-time role, you will be responsible for handling incoming customer calls and fostering lasting relationships with clients. The ideal candidate will possess exceptional communication skills and strong attention to detail. This position also offers weekly pay and opportunities for career progression and training.

Benefits

Weekly pay

Full training and development

Career progression opportunities

Employee Benefit Scheme

Commitment to safety and sustainability

Qualifications

• Have an impeccable telephone manner with good listening skills.
• Display exceptional attention to detail.
• Good IT skills with typing ability.
• Admirable team player with organisational skills.
• Self-motivated and use own initiative.
• Good knowledge of Microsoft packages.
• Competent towards multitasking in a demanding environment.

Responsibilities

• Welcome inbound calls from customers across multiple platforms.
• Build enduring professional relationships with customers.
• Handle high call volumes and orders confidently.
• Manage invoice queries efficiently.
• Create, record and schedule orders on bespoke systems.
• Promote the company’s services while supporting sales.
• Approach work with professionalism and confidence.

Skills

Telephone manner

Attention to detail

IT skills

Team player

Self-motivated

Knowledge of Microsoft packages

Multitasking ability

Job description

Salary: £26,208 per annum

Hours: Monday-Friday, 8am-5pm

Location: Edinburgh

We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential

This is a full-time position working Monday to Friday, 8am – 5pm (40 hours per week) and offers a salary of £26,208 per annum, paid weekly.

Job Activities:

• Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms
• Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers
• Proactively and confidently handle high call volumes and orders
• Deal with invoice queries skilfully and efficiently
• Accurately create, record and schedule orders/services, onto bespoke IT systems
• Passionately ‘live’ the Company Values and promote the company’s services whilst supporting the Sales function
• Have a professional approach to change and receiving constructive feedback
• Have a mature and self-confident approach to work

Knowledge and Skills Required:

• Have an impeccable telephone manner with good listening skills
• Apply exceptional attention to detail is paramount
• Display good IT skills, ability to type
• Be an admirable Team player with exemplary organisational skills
• Be self‑motivated, use your own initiative
• Have good knowledge and experience of all Microsoft packages
• Show competency towards multi‑tasking and impassive approach in a demanding environment

What We Offer:

• Weekly pay with a competitive salary
• Full training and development provided
• Career progression opportunities within the business
• Employee Benefit Scheme
• Be part of a company committed to safety, sustainability, and supporting its people

Who Are We?

The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.

As a progressive, second‑generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.

Come as You Are

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.

How to Apply

If you are interested in this opportunity and meet the requirements, please submit your application by emailing [e-mail]

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