Customer Service Advisor-Mitcheldean

Assurant; Mitcheldean; Hybrid; GBP 24,000; Full time

Job summary

A leading insurance company in Mitcheldean is seeking a Customer Service Advisor to assist customers with their claims through phone and an internal system. The ideal candidate will have excellent communication skills, basic computer proficiency, and experience in customer service. Competitive salary of £23,985 with benefits and the possibility of remote work after probation.

Benefits

21 days annual leave plus bank holidays

Cultural Heritage Day

Employee assistance program

Learning and Development opportunities

Internal Wellbeing Programmes

Employee referral scheme

Free Onsite Parking

Qualifications

• Excellent verbal, written, and listening skills.
• Basic computer skills, including data entry and website navigation.
• Experience working in a customer service environment.

Responsibilities

• Assist customers to make their claims via phone or system.
• Take calls from dealers, submitting claims on behalf of warranty holders.
• Determine whether to accept or reject claims based on provided information.

Skills

Excellent verbal skills

Excellent written skills

Basic computer skills

Experience in customer service

Job description

Overview

Customer Service Advisor

Location: Mitcheldean

Remote work options are available after successfully passing the probation period

£23,985.00 Per Annum + Benefits

Mon - Friday 9-5 pm

Start date- 17th November 2025

Overview of Position

The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder\'s behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.

What makes us different?

• Comprehensive training to prepare you for the role
• Flexibility: with remote working is available once full training is completed and performance targets are met
• Balance is important - so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural Heritage Day
• We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
• A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
• Learning and Development opportunitiesincluding Udemy learning, internal one-to-one development, and growth platforms
• Internal Wellbeing Programmes
• We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
• Free Onsite Parking

What are the requirements for this position?

• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation, and other software
• Experience working in a customer service environment

At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

We can’t wait to review your application

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