Customer Service Advisor (Insurance Sales)

Work in Progress HR; Greater London; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading insurance provider in Greater London is looking for a Customer Service Advisor to provide exceptional service through phone, email, and in person. This role involves quoting and processing insurance products, cross-selling, and resolving customer inquiries. Comprehensive training is provided, making it suitable for candidates without prior insurance experience. The position offers a supportive work environment with 33 days of leave, free parking, and a pension scheme.

Benefits

33 days leave per year

Comprehensive induction

Free parking

Pension scheme and life insurance

Employee Assistance Scheme

Shopping discounts

Qualifications

• Energetic and enthusiastic with a passion for customer service.
• Focus on high standards of accuracy and regulatory requirements.
• Willingness to learn and adapt in an office environment.

Responsibilities

• Provide exceptional customer service via various channels.
• Make and receive calls to quote and process insurance products.
• Cross-sell products and resolve customer queries promptly.
• Collaborate with team members to improve customer service processes.

Skills

Customer service

Attention to detail

Team player

Computer skills

Job description

Customer Service Advisor (Insurance Sales)

Salary Range : £23,000-£27,000 depending on experience

Hours : 35 hours per week (our full time hours are Monday - Friday 9 : 00-17 : 00 with a one hour lunchbreak). This role is 100% office based, to ensure a quality service provision and a supported and connected team.

This role is perfect if you have a passion for delivering excellent customer service and are looking for an interesting and fulfilling career. You do not need prior insurance experience as we will provide you with comprehensive training on all insurance products and support to get the required licences for your role. What is more important to us is that you have the skills and attitude to provide the outstanding support and service that our customers deserve.

In this role you will :

• Provide exceptional customer service via phone, email and in person
• You will make and receive calls to quote on and process a range of insurance products, starting with our motor and home insurance, moving onto our commercial packages as you grow and learn
• Cross-sell other products to customers and identify other opportunities, including our Financial Services to meet individual and team targets
• Resolve customer queries and issues promptly and empathetically
• Assist our clients with policy renewals, amendments, and claims
• Collaborate with team members to improve customer service processes and enhance our customer journey
• Develop and maintain a thorough understanding of our products and services

About you :

Energetic, enthusiastic, and resilient, youre passionate about delivering exceptional customer service while ensuring top-quality sales outcomes

With a keen eye for detail, you are focused on high standards of accuracy and regulatory requirements

A dedicated team player, you do everything you can to make a real difference for your customers and are always prepared to go the extra mile

You have an understanding and experience of working in an office environment and delivering customer service

Good computer skills and familiarity with common software tools

While previous experience within the insurance or financial industry is a benefit, its not essential as you will receive full training

Our commitment to you :

• 33 days leave per year (25 days annual leave plus bank holidays)
• A comprehensive induction (on average around 3 months of e-learning and support to gain your first product licences, with further training ongoing as you grow in the role)
• Professional and supportive work environment
• Free parking
• Pension scheme and life insurance
• Employee Assistance Scheme, shopping discounts
• No requirements to work weekends, evenings or bank holidays

About us

For over 100 years, NFU Mutual have insured Britains farming communities. Now our customers come from all areas of society, but our commitment to them remains the same honesty, fairness and trust. We prioritise exceptional customer service and deliver comprehensive insurance solutions to meet their unique needs, inspiring trust and building relations by exceeding expectations.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.