Customer Service Advisor in Northampton)

Impact Recruitment Services; Northampton; On-site; GBP 23,000 - 26,000; Full time

Job summary

A recruitment agency in Northampton is seeking a Customer Service Adviser to join a supportive team. In this role, you will assist policyholders with their insurance enquiries and provide resolutions on policy changes and renewals. Ideal candidates will have customer service experience, preferably in banking or insurance, and display strong communication skills. The position offers a salary of £23,000-£26,000 plus quarterly bonuses and extensive training.

Benefits

Quarterly bonus (approx. 10% of salary)

25 days holiday plus bank holidays

Additional day off for birthday

Full training and career development

Qualifications

• Previous customer service experience in banking, utilities or insurance preferred.
• Strong communication skills and a customer-first approach are essential.
• Ability to support elderly or vulnerable customers.

Responsibilities

• Handle incoming calls from policyholders regarding insurance enquiries.
• Make policy changes and process renewals.
• Manage customer diary and carry out administrative tasks.

Skills

Customer Service Experience

Excellent communication and listening skills

Strong attention to detail

Positive, empathetic and customer-focused approach

Numeracy and literacy skills

Team player

Job description

Customer Service Adviser

Location: Northampton

Salary: £23,000-£26,000 + Quarterly Bonus

Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)

The Role

Our client is seeking experienced Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice.

You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.

About You

Our client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable.

You'll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential.

Key Skills & Attributes

• Previous insurance industry experience (desirable)
• Customer Service Experience (Essential)
• Excellent communication and listening skills
• Strong attention to detail
• Positive, empathetic and customer-focused approach
• Good numeracy, literacy and keyboard skills
• Flexible, proactive and a strong team player
• High levels of integrity, honesty and professionalism
• A confident, 'can-do' attitude

Benefits

• Salary £23,000-£26,000 DOE
• Quarterly bonus (approx. 10% of salary)
• 25 days holiday + bank holidays, rising with service
• Additional day off for your birthday
• Full training and career development
• Permanent, full-time role (37.5 hours per week)