Customer Service Advisor (French Speaker)

FARFETCH; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury e-commerce platform is seeking a Customer Service Advisor who is a fluent French speaker. This role involves managing customer inquiries via chat, email, and phone, ensuring high levels of service to consumers and partners. Candidates should have 1 year of customer service experience in the fashion industry, proficiency in IT, and a passion for luxury fashion. Competitive benefits include health insurance for the whole family, extra days off, and access to training programs.

Benefits

Health insurance for the family

Flexible working environment

Extra days off

Sabbatical program

Access to training opportunities

Qualifications

• 1 year of experience in customer service, preferably in fashion.
• Fluency in English and French is mandatory.
• Proficient in IT systems and Windows packages.

Responsibilities

• Respond to customer inquiries through chat, email, and telephone.
• Provide information about products and services.
• Act as the face of the company to customers and partners.

Skills

Customer service experience

Fluent in English

Fluent in French

Proficient in IT systems

Excellent listening skills

Knowledge of fashion

Job description

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world's best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

We are looking for a Customer Service Advisor (French Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Supervisor, you will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

WHAT YOU'LL DO

• Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
• Provide information with regards to products and services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike.

WHO YOU ARE

• Experienced in customer service (1 year), in a fashion environment;
• Fluent in English and French (mandatory);
• Proficient in the use of IT systems, both customer service specific and windows packages;
• Experience with written skills;
• Experience with listening;
• Knowledgeable of fashion/fashion brands;
• Exceed customers' expectations.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools;
• Extra days off, sabbatical program and days for you to give back for the community;
• Training opportunities and free access to Udemy,;
• Flexible benefits program.

EQUAL OPPORTUNITIES STATEMENT

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

SCAM DISCLAIMER

• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.