Customer Service Advisor - Fraud Prevention

CCA Recruitment Group; Scotland; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Edinburgh to support fraud prevention efforts. Responsibilities include detecting fraud, investigating customer queries, and collaborating with teams. Ideal candidates will have customer service experience and strong communication skills. This role offers competitive pay, excellent training, and hybrid working after training.

Benefits

Competitive pay

Excellent training and career development

Opportunity for permanent role

Hybrid working after training

Qualifications

• Prior experience in customer service and telephony is essential.
• Desirable to have experience in fraud prevention and financial services.
• Must possess strong communication skills and attention to detail.

Responsibilities

• Detect and prevent fraud using identification strategies.
• Investigate and analyze customer queries, escalating as needed.
• Communicate with teams to resolve cases quickly.

Skills

Previous customer service and telephony experience

Fraud prevention experience

Financial services experience

Ability to handle fast-paced, high-pressure situations

Strong written and verbal communication skills

High attention to detail

Strong IT competency

Collaborative, team-focused approach

Tools

Microsoft Office

Job description

Job Title: Customer Service Advisor - Fraud Prevention

Location: Edinburgh (Gogarburn) - Hybrid available after training

Contract Type: 12-Month Temporary (with potential to extend or become permanent)

Start Date: 13th October 2025

Pay Rate: 13.75 per hour (up to 16.81 with shift allowance)

Hours: 35 per week, Monday-Sunday, between 8am and 10pm (including some bank holidays)

Overview

Join the team protecting customers from financial harm and fraudulent activity. This is an opportunity to make a real difference - helping people feel safe and supported while building your own career in fraud prevention.

You'll receive first-class training, ongoing support, and the chance to transition to hybrid working once performance standards are consistently met.

Key Responsibilities

• Detect and prevent fraud by using high-risk identification strategies.
• Investigate and analyse customer queries, escalating where necessary.
• Communicate with internal and external teams to resolve cases quickly and accurately.
• Contribute to process improvements and customer service initiatives.

Skills & Experience Required

• Previous customer service and telephony experience.
• Desirable Customer service advisor - Fraud prevention experience
• Desirable financial services experience
• Ability to handle fast-paced, high-pressure situations while speaking with customers.
• Strong written and verbal communication skills.
• High attention to detail and ability to multi-task across multiple systems.
• Strong IT competency (Microsoft Office, data entry).
• A collaborative, team-focused approach.

What’s on Offer

• Competitive pay with additional shift allowances.
• Excellent training and career development support.
• Opportunity to move into a permanent role.
• Hybrid working available after training (6 office days per month).

Be part of the team that helps protect customers and their families from fraud - apply today!

Disclaimer

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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