Customer Service Advisor - Fast-Paced, Multi-Channel

Workwell; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service firm in Chester is seeking a Customer Service Advisor to manage inbound and outbound communications, ensuring exceptional service for contractors. The successful candidate will handle queries via phone, email, and live chat while striving for efficient resolution. If you have a friendly approach, strong interpersonal skills, and are comfortable working with KPIs, we encourage you to apply for this role. Competitive compensation and growth opportunities await you.

Qualifications

• Experience in customer service, preferably in a fast-paced environment.
• Strong communication skills and friendly approach.
• Ability to think on your feet and prioritize tasks.

Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Make outbound calls to support customer inquiries.
• Complete administrative tasks as assigned.

Skills

Customer service experience

Confident communicator

Problem-solving ability

Interpersonal skills

Target-driven mindset

Multitasking

Fast learner

Job description

A leading customer service firm in Chester is seeking a Customer Service Advisor to manage inbound and outbound communications, ensuring exceptional service for contractors. The successful candidate will handle queries via phone, email, and live chat while striving for efficient resolution. If you have a friendly approach, strong interpersonal skills, and are comfortable working with KPIs, we encourage you to apply for this role. Competitive compensation and growth opportunities await you.