Customer Service Advisor - Energy (Manchester)

Octopus Energy Ltd; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading energy company is seeking customer service professionals in central Manchester. You will assist customers with their bills, address queries and provide empathetic support. The position involves managing inquiries from start to finish and making a difference for those requiring help with their energy needs. This full-time role offers a salary of £24,900 along with unique perks including share options and regular team dinners.

Benefits

Share options

Fully stocked kitchens

Weekly Family Dinner catch-ups

Qualifications

• Strong communication skills to assist customers effectively.
• Ability to handle inquiries and complaints with care.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Assist customers with understanding their bills and energy choices.
• Solve billing and meter issues efficiently.
• Manage service inquiries from start to finish without transfers.
• Engage in real conversations, delivering solutions tailored to customer needs.
• Provide support for those in vulnerable situations.

Skills

Customer service skills

Problem-solving

Empathy

Job description

Company Values

• Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change. Things move fast here - you'll love learning new things and rolling with the punches.
• Have each other's backs. No egos, no lone rangers - just a team of brilliant people supporting each other to do their best.
• Care about the planet. We're fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something's not working, you'll be the first to figure out a better way - and make it happen.
• Tackle tough calls head‑on. Some conversations will be challenging, and some days will be non‑stop - but you'll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time.
  Want a soul‑sucking call centre job? Yes, neither do we. We're not here to read scripts or tick boxes. We're here to shake things up, to make energy better for our customers and the planet.

What you'll do

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it's a billing query, a meter issue, or a complex energy conundrum - you'll be on it, finding the best fix fast.
• End‑to‑end service. No endless transfers or passing the buck - you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses - just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you'd give gran. We believe in warmth, kindness, and going the extra mile - because that's what good service looks like.
• Making a difference. Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact.

Benefits & Perks

Share options - own a little piece of the pie
Fully stocked kitchens - snacks = fuel = happiness
Weekly “Family Dinner” catch‑ups

About the role

Location – Central Manchester
Salary – £24,900
Hours – Full time

Recruitment Process

Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you. Here's what you can expect:

• First stage interview – You’ll be able to speak to one of the team or record your responses to pre‑set questions at a time that fits you.
• Prep call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.
• Discovery Day – An opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one‑on‑one interviews.
• Final interview – The last stage is the final interview, where you’ll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.

Along the way, you'll chat with our recruitment team and your recruiter will help you throughout different stages. If you have any burning questions, drop us a message at [e-mail] and we'd love to help!

Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!