Customer Service Advisor – Banking

Honeycomb; Ballymena; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable banking service provider is seeking a Customer Service Advisor for their Ballymena branch. This full-time position involves excellent customer service, cash handling, and supporting digital banking options. Ideal candidates will have strong communication skills and experience in customer-facing roles. The opportunity is with a well-known organization committed to community values.

Qualifications

• Previous experience in a role with direct customer interaction.
• Confidence in handling cash and working accurately with figures.
• Positive, approachable personality with strong communication skills.
• Ability to stay organized and manage workload effectively.

Responsibilities

• Provide excellent customer service by handling queries in a helpful manner.
• Accurately process cash deposits, withdrawals, and other transactions.
• Ensure compliance with cash handling procedures.
• Guide customers on suitable banking services.

Skills

Customer service skills

Cash handling skills

Communication skills

Organizational skills

Job description

Honeycomb is delighted to be working with a long-standing banking client in Northern Ireland to recruit a Customer Service Advisor for their Ballymena branch. This is a temporary, ongoing role that provides a fantastic opportunity to join a reputable organisation known for its commitment to community values and customer support.

Role Overview

As a key member of the branch team, you'll act as the first point of contact for customers, providing professional, friendly service while managing day-to-day cash handling and teller activities with accuracy and care. This is a full-time position with standard office hours, Monday to Friday, 9:00 am - 5:00 pm.

Key Responsibilities

• Provide excellent customer service by handling queries in a helpful and professional manner.
• Accurately process cash deposits, withdrawals, lodgements, and other teller transactions.
• Ensure compliance with cash handling procedures, balancing your till daily in line with audit and security standards.
• Guide customers on suitable banking services and promote digital and self-service options where appropriate.
• Work collaboratively with colleagues to maintain a smooth-running, supportive branch environment.

The Person

We\'re looking for someone with strong attention to detail, who thrives in a customer-facing role and enjoys working with money and systems in a structured environment.

Essential Requirements

• Previous experience in a role with direct customer interaction.
• Confidence in handling cash and working accurately with figures.
• Positive, approachable personality with strong communication skills.
• Ability to stay organised and manage workload effectively.

Desirable

• Prior experience in banking, retail cash handling, or financial services is highly advantageous.
• Full, clean UK driving licence

Honeycomb is committed to supporting all applicants. If you have a disability and require adjustments during the recruitment process, please let us know so we can assist. We are proud to be an equal opportunities employer. To apply, please submit your CV via the link provided or contact Cora Montgomery at Honeycomb on 028 9620 7050 or [e-mail].