Customer Service Advisor 9 Month FTC

Frontpage; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK beverage supplier is seeking a Customer Service Advisor for a 9-month fixed-term contract in Wolverhampton. In this role, you'll provide exceptional customer support, manage inquiries through calls, chats, and emails, and contribute to improving customer satisfaction. Ideal candidates should have strong communication skills and a passion for delivering high-quality service. This position offers a competitive salary and extensive benefits including life assurance and company pension contribution.

Benefits

Product allowance for beverages

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contributions

Generous holiday allowance

High street discounts

Qualifications

• Recent call centre experience or customer facing environment preferred.
• Self-starter with good time management.
• Strong communication skills and sympathetic telephone manner.

Responsibilities

• Deliver exceptional customer support service.
• Communicate with customers through calls, chats, and emails.
• Manage multiple customer situations effectively.

Skills

Sales Experience

Time Management

Customer Service

Strong communication skills

IT skills

Tools

MS Office

Job description

Job Title

Customer Service Advisor

Location

Wolverhampton

Job Length

9 Month FTC Full Time

Competitive Salary with extensive benefits

• Product allowance alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24 / 7 GP services
• Company pension contribution
• Generous holiday (inc bank holidays & trading)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks including Carlsberg Danish Pilsner 1664 Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks Carlsberg Britvic’s brands include J2O Robinsons Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX 7UP Lipton Ice Tea and Rockstar Energy.

With a strong national footprint the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains and that is ensuring our people succeed.

If you are interested in joining our journey, we are now recruiting for a Customer Service Advisor. Reporting to the Customer Service Team Leader, this role will play a key part of our success journey and you will have the opportunity to be involved in the following:

Role Responsibilities

• Deliver an exceptional customer support service to Carlsberg Britvic while always maintaining a friendly manner
• Communicate with customers through inbound / outbound calls, chats and emails
• Follow company procedure on customer responses
• Promote online digital applications to customers
• Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team but can also manage their own time and workload
• Able to quickly identify problems, think flexibly and resolve issues
• Strong communication skills and a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration, IT and organisational skills with good experience of using MS Office software

Application Process

We read applications continuously and vacancies may be filled anytime, so please apply as early as possible.

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type

Contract

Experience

years

Vacancy

1