Customer service advisor - 4 days Homeworking

Pertemps; Belfast; Hybrid; GBP 27,000; Full time

Job summary

A leading contact center company in Belfast is recruiting customer service advisors. This role offers a hybrid work model, with one day in the office per week and salary around £26,200. Full training is provided, and candidates will contribute to delivering exceptional customer service. Flexibility for interviews is required.

Qualifications

• Experience in a customer service role is preferred.
• Ability to communicate clearly and effectively.
• Strong problem-solving skills.

Responsibilities

• Act as the main point of contact for customer inquiries.
• Handle customer calls and provide solutions.
• Inform customers of any changes to manage expectations.
• Meet targets for call handling and quality.

Skills

Customer service experience

Communication skills

Problem-solving skills

Job description

Overview

Job Description We are currently recruiting for a number of customer service advisors to work for one of the UKs largest Contact centre companies.

This role will be working onsite 1 day per week and from home the other 4 days – All equipment provided

Salary: This role pays a salary of around £26,200

You will be based out of their office in Belfast representing my client and offering a world class service to their customers who are a leading household name.

This is a great opportunity to join the Call Centre world, gain full extensive 4 week training and embed yourself within a marketleading company with opportunities to progress for the right candidates demonstrating the right skills and attitude.

Interview will be taking place over the coming weeks, so you must have some flexibility to attend an interview.

The role

• You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner.
• Taking calls to help customers
• Making customer aware of any changes to manage their expectation
• Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard
• Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query

There are a number of permanent positions available.