Customer Service Advisor

The Business Connection; Wrexham; On-site; GBP 25,000; Full time

Job summary

A global customer service organization is seeking a Customer Service Advisor in Wrexham. In this role, you will deliver first-class service through proactive communication and problem-solving. The ideal candidate will have strong telephone skills and a results-driven approach. Benefits include 23 days holidays plus bank holidays, a pension scheme, and private medical insurance. This is a full-time position with some Saturday work required.

Benefits

23 days holidays

Company pension scheme

Private medical insurance

Free on-site parking

Qualifications

• Must have a good telephone manner and experience in customer interactions.
• Ability to solve problems and adapt to new computer systems quickly.
• Excellent communication and organisational skills required.

Responsibilities

• Manage incoming calls and achieve KPIs.
• Communicate effectively with customers regarding orders and complaints.
• Answer technical questions about products.
• Input orders on the same day they are received.

Skills

Excellent telephone manner

Customer interaction experience

Problem-solving skills

Computer skills

Flexibility

Written and oral communication skills

Organisational ability

Self-motivated

Team working

Results-driven

Job description

Overview

Customer Service Advisor

Wrexham

£24,600

The Customer Service Advisor will be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience.

You will be rewarded with 23 days holidays, plus Bank Holidays; company pension scheme; private medical insurance and life assurance; staff canteen and free on-site parking.

The purpose of the role is to provide first class customer service to loyal and valued customers, through proactive calls, input of orders and answering technical queries should they arise.

Working hours are Monday to Friday 8.45am-5.15pm or 9am – 5.30pm with 1 in 6 Saturdays paid at overtime.

Responsibilities

• To ensure KPI for incoming calls is reached
• Proactively manage the account, ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers
• Liaising with Section Leader to ensure that any complaints are dealt with effectively and in a timely manner
• To answer technical questions relating to products
• Communicate product/service/promotions prior to launch
• Ensure that all orders are input on the same day as received
• Through proactive retention calls to actively encourage non-active customers/potential customers to return
• Proactively keep up to date with both the company and competitors’ product and service offer
• To provide support with data entry of orders

Qualifications

• Excellent telephone manner
• Experience of dealing with customers
• Experience of problem solving
• Computer skills, able to pick up new systems quickly
• Flexibility
• Excellent written and oral communication skills
• Strong organisational ability
• Focused, self-motivated and pro-active
• Willingness to go “the extra mile and to learn new skills
• Team working
• Results driven

KEYWORDS: customer service, products, offers, account management, complaints, orders

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.