Customer Service Advisor

Frontpage; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading customer service provider in Wolverhampton is seeking a Customer Service Advisor for a full-time position. The ideal candidate will bring strong communication skills and the ability to provide exceptional service. Responsibilities include managing customer inquiries via various channels and maintaining accurate records. This role offers competitive salary and a range of benefits including company bonuses, life assurance, and access to 24/7 GP services.

Benefits

Product allowance for alcoholic & non-alcoholic choices

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

Generous holiday including bank holidays

High street discounts access

Qualifications

• Recent call centre experience or customer facing environment preferred.
• Able to identify problems and resolve issues flexibly.
• Strong communication skills with a sympathetic telephone manner.

Responsibilities

• Deliver exceptional customer support service to clients.
• Communicate with customers through various channels.
• Manage multiple customer situations effectively.

Skills

Sales Experience

Time Management

Customer Service

Order Management System

Retail Sales

Tools

MS Office

Job description

Job Title

Customer Service Advisor

Location

Wolverhampton

Job Length

Permanent Full Time

Competitive Salary with extensive benefits

• Product allowance alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24 / 7 GP services
• Company pension contribution
• Generous holiday (inc bank holidays & trading)
• Access to a range of high street discounts

About Carlsberg Britvic

Carlsberg Britvic is the largest multi-beverage supplier in the UK, home to iconic beers and soft drinks. The business includes 6 production facilities and 16 logistics depots serving customers across the UK.

Role Responsibilities

• Deliver an exceptional customer support service to Carlsberg Britvic always maintaining a friendly manner
• Communicate with customers through inbound / outbound calls, chats and emails
• Follow company procedure on customer responses
• Promote online digital applications to customers
• Managing multiple customer situations effectively ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team but can also manage their own time and workload
• Able to quickly identify problems think flexibly and resolve issues
• Strong communication skills a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration IT and organisational skills with good experience of using MS office software

Required Experience

Unclear Seniority

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Application Process

We read applications continuously and vacancies may be filled anytime so please apply as early as possible.

Employment Type

Full-Time

Vacancy

1