Customer Service Advisor

Millbrook Group Ltd; Wirral; On-site; GBP 27,000; Full time

Job summary

A community healthcare service provider is seeking a Customer Service Advisor to handle inquiries and coordinate orders at their Wallasey service center. This is a fixed-term position for 11 months covering maternity leave, offering a competitive salary of £26,263.98 and 25 days holiday. Ideal candidates will have telephone customer service experience and strong attention to detail. Join a supportive team in a rewarding environment.

Benefits

Company Pension Scheme

Life Assurance

200+ exclusive perks and discounts

Qualifications

• Experience in a busy office environment.
• Relevant telephone-based customer service experience.
• Professional manner on the phone.

Responsibilities

• Manage incoming calls and answer queries.
• Coordinate orders for equipment delivery.
• Entry of orders through the online system.

Skills

Customer service experience

Attention to detail

IT skills

Tools

Microsoft Office

Job description

Overview

Customer Service Advisor position at Millbrook Healthcare, Wallasey Community Equipment Service Centre. Fixed term for 11 months to cover maternity leave. You will handle calls from service users, family members and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment. You’ll join an engaged team in a company committed to reward and recognition for a job well done.

Millbrook Healthcare works in partnership with the NHS to supply equipment and aids to support people in their day-to-day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

The Role

• Assist and manage incoming calls, answering queries in a timely and professional manner
• Coordinate orders to be delivered, installed and collected by our Driver Technicians
• Perform order analysis by checking and identifying any errors on online orders
• Invoicing and entry of orders via the online system
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone-based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and the ability to learn new systems

What can we offer you?

• An annual salary of £26,263.98
• 40 hours per week, Monday to Friday, 08:30 – 17:00
• 25 days holiday (plus bank holidays) plus optional 5 days unpaid
• Company Pension Scheme
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets