Customer Service Advisor

Ee; United Kingdom; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company is seeking individuals for a Customer Service Technical role in Newcastle. This position involves assisting customers with broadband-related inquiries and providing exceptional support. Flexibility is prioritized, allowing for personalized scheduling and occasional home working. The ideal candidate should possess strong problem-solving skills and be naturally helpful. Employees will enjoy a competitive salary with opportunities for bonuses and extensive benefits, including online GP access and paid leave for carers.

Benefits

Competitive Salary

Online GP access

Paid carer’s leave

Equal maternity, paternity, and adoption leave

Huge discounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required, but must be naturally helpful and calm.
• Ability to build relationships with customers.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for both simple and complex customer issues.
• Use flexibility in scheduling breaks and work arrangement.

Skills

Problem-solving

Communication

Relationship building

Job description

Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)

Full time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Start date: March 2026

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?