Customer Service Advisor

Ee; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications provider in North Tyneside is seeking a resilient individual for a Payment Support role. You will help customers with billing and payment issues while providing excellent service. The position offers a starting salary of £25,087, rising to £25,684 after 9 months, plus excellent benefits including private healthcare and family leave. Join a supportive team that promotes career growth and flexibility in working arrangements.

Benefits

Online GP access

Market-leading paid carer’s leave

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Qualifications

• Wealth of life experience to navigate challenging situations.
• Ability to support customers with billing queries and payment issues.

Responsibilities

• Support and guide customers during difficult times.
• Assist customers behind on payments with personal service.
• Provide training and flexibility in work hours.

Job description

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Start date: October 2025 onwards

Why this job matters

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or life skills built from building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in North Tyneside to support and guide customers during difficult times. You’ll help with billing queries, assist those behind on payments, and provide a personal, excellent service, with training provided.

This role offers flexibility, supporting your success by allowing you to schedule breaks, bank time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave with 18 weeks full pay and 8 weeks half pay in the first year, for all parents.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan to fund your commute.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Join a great team with supportive culture and tailored training to build a lasting career. What are you waiting for?