Customer Service Advisor

BG Automotive; Stratton St. Margaret; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in Swindon is seeking a Customer Service Advisor to enhance customer relations and support the sales team. The ideal candidate will have strong customer service experience, excellent phone skills, and be proficient in MS Excel. This is an office-based role with a supportive team and opportunities for growth. Competitive salary and benefits, including 28 days holiday and a workplace pension, are offered.

Benefits

Competitive salary

Workplace pension

28 days holiday

On-site parking

Complimentary drinks and fruit

Qualifications

• Experience in a telephone-based role.
• Ability to manage multiple tasks effectively.
• Motivated and enthusiastic team player.

Responsibilities

• Assist with answering all incoming telephone calls.
• Make outgoing calls to resolve customer queries.
• Update customer accounts in internal systems.
• Collaborate with sales and marketing teams.

Skills

Customer service experience

Fluent in English

Excellent phone manner

Team working

Methodical and organised

Tools

MS Excel

CRM systems

Power BI

Smartsheet

Job description

Job Summary

BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.

Key Responsibilities

• Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
• Make outgoing calls to customers in regard to queries
• Respond to internal and external enquiries via email and phone in a timely manner
• Input UK and Export orders via email, over the phone and our electronic ordering system
• Manage and update customer accounts including new accounts in our internal and WMS system
• Managing the DPD dashboard daily
• Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
• Keeping the CRM, Smartsheet updated and working with reports on Power BI

Training & Experience

Essential

• Experience using MS Excel
• Experience in Outlook and Word
• Experienced in customer service or a telephone based role
• Excellent phone manner

Desirable

• Experience within the automotive aftermarket sector
• CRM, Power BI and Smartsheet

Knowledge & Personal Skills

Essential

• Fluent in English
• Highly motivated, confident and enthusiastic
• Team working, able to build strong relationships (internally and externally)
• Methodical and organised

Desirable

• Fluent in French and/or German

Location & Working Hours

The role is based in our Swindon office and will be required to work in the office Monday to Friday. Working hours: 9am to 5.15pm.

What We Offer You

• Competitive Salary: We're open to tailoring the job offer to fit your skills and experience.
• Environment: Work from our modern Swindon offices.
• Growth Opportunities: Be part of an ambitious, fast-growing company.
• Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork
• Workplace pension
• 28 days holiday (including bank holidays)
• On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years
• Increased holiday for long service