Customer Service Advisor

Ee; South Shields; On-site; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company is seeking individuals with life experience for a Payment Support role in North Tyneside. You will guide customers through challenging situations with financial queries and deliver excellent personal service. The position offers a starting salary of £25,087.00 with incremental increases and benefits including online GP access, generous leave policies, and career development opportunities.

Benefits

Online GP access

Paid carer’s leave

Family leave benefits

Huge discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• Ability to handle difficult situations with empathy and professionalism.
• Experience in customer support or similar roles is an asset.
• Strong communication skills to assist customers effectively.

Responsibilities

• Support customers with billing queries and payment concerns.
• Provide guidance during difficult financial situations.
• Deliver exceptional personal service in every interaction.

Skills

Customer service

Resilience

Communication skills

Job description

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Start date: October 2025 onwards

Why this job matters

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in North Tyneside to support and guide customers during difficult times. Whether helping with billing queries, assisting those behind on payments, or other needs, with our training, you'll become the expert they need. Every interaction will deliver a personal, excellent service.

We offer flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, for supporting colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to develop your career with tailored training and development opportunities.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Enjoy a great team culture, meaningful support, and career growth opportunities. What are you waiting for?