Customer Service Advisor

Broadland Housing Association; South Norfolk; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional housing association in South Norfolk seeks an experienced Customer Service Advisor to provide excellent service to residents. Responsibilities include being the first point of contact, handling enquiries, and coordinating repairs. Ideal candidates will have strong digital skills and effective communication abilities with at least one year in a customer-facing role. The position offers generous leave, a contributory pension, and various training opportunities.

Benefits

Enhanced annual leave

Generous pension scheme

Employee Assistance Programme

Health Cash Plan

Utilities allowance

Training opportunities

Qualifications

• At least one year's experience in a similar role.
• Experience in a customer-facing role with effective communication skills.
• Strong digital skills and problem-solving ability.

Responsibilities

• Provide a one stop service to our residents.
• Be the first point of contact over the phone and via email.
• Report and schedule initial repairs.

Skills

Customer service

Communication

Problem-solving

Digital skills

Telephone manner

Education

GCSE passes Grade C / Level 4 in Maths and English

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Overview

Do you like delivering customer service? Are you passionate about helping people? Then, we have the role just for you! We are looking for an experienced and proactive Customer Service Advisor to join our team on a permanent basis. The role is fundamental to providing an excellent service to our residents and be the first point of contact on our service line.

Responsibilities

• Provide a one stop service to our residents.
• Be the first point of contact both over the phone and via email.
• Report and schedule initial repairs.
• Deal with rent and housing enquiries.
• Work closely with our inhouse teams, suppliers, contractors, and tenants, to ensure an efficient service is delivered.
• Support our residents to access and engage digitally.

Qualifications

• GCSE passes Grade C / Level 4 in Maths and English (or evidence of similar level of proficiency)
• At least one year's experience in a similar role
• Experience in a customer facing role where clear and effective communication was essential
• Ability to deal with difficult conversations in a customer-focused way
• Strong digital skills with excellent working knowledge of Microsoft Applications (such as Word, Excel and Teams)
• Ability to problem solve and be self-motivated
• Have an excellent telephone manner and the ability to work in a busy environment is essential

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Broadland Housing Association

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

Benefits

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan - claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.
• And many more - Please see our benefits document available on our website!