Customer Service Advisor

Pertemps Scotland; Rosyth; On-site; GBP 25,000 - 26,000; Full time

Job summary

A successful recruitment company in Rosyth is seeking a Customer Service Advisor to join their team. This full-time permanent position offers a salary of up to £25,500 and involves being the first point of contact for customers, delivering exceptional support across various channels. The ideal candidate should possess prior customer service experience and excellent communication skills. This role includes additional benefits and clear career progression pathways.

Benefits

Competitive salary based on experience

A range of company benefits

Clear pathways for career progression and development

Qualifications

• Previous experience in customer service or a similar role.
• Excellent communication skills with a customer-first attitude.
• Strong attention to detail and confident problem-solving skills.

Responsibilities

• Be the first point of contact for customers across phone, email, live chat, and social media.
• Deliver outstanding customer support and resolve queries efficiently.
• Promote products and services, using up-selling and cross-selling techniques.

Skills

Previous experience in customer service

Excellent communication skills

Strong attention to detail

Problem-solving skills

Ability to multitask

Comfortable using CRM systems

Tools

CRM systems

MS Office

Job description

Overview

Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. We are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.

Job Details

• Job Title: Customer Service Advisor
• Location: Rosyth
• Salary: Up to £25,500 - based on experience
• Start Date: ASAP
• Job Type: Permanent - Full Time
• Saturday working required: 1 in 4

What’s on Offer

• Competitive salary based on experience
• A range of company benefits
• A positive, inclusive, and team-oriented culture
• Clear pathways for career progression and development

Key Responsibilities

• Be the first point of contact for customers across phone, email, live chat, and social media
• Deliver outstanding customer support and resolve queries efficiently
• Promote products and services, using up-selling and cross-selling techniques where appropriate
• Process orders, returns, and refunds in line with company procedures
• Maintain accurate and detailed records of customer interactions
• Escalate unresolved issues to the appropriate internal teams
• Meet and exceed service KPIs
• Share customer insights to help improve service delivery

Key Skills and Experience

• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

If you are interested in the Customer Service Advisor position, please click apply now