Customer Service Advisor

inploi; Rochdale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council service provider in Rochdale seeks an Advisor to assist residents with Council and related services. The successful candidate will provide outstanding customer service via phone and email, resolving inquiries or directing them accordingly. Key qualifications include strong written English, communication skills, and familiarity with Microsoft Office. The position is fixed-term for 6 months, with a potential for weekend shifts depending on service needs.

Qualifications

• Ability to communicate effectively over phone and in person.
• Good writing skills for documentation and reports.
• Experience in dealing with diverse community needs.

Responsibilities

• Provide help and information to residents about Council services.
• Resolve customer inquiries and document interactions.
• Work Monday to Friday, with potential weekend shifts.

Skills

Good written English and grammar

Good communication skills

Understanding of cultural and social needs

Self-motivated

Experience with public communication

Knowledge of Microsoft Office

Process adherence evaluation

Tools

Microsoft Excel

Job description

Overview

This is a re-advertisement. Previous applicants need not re-apply.

External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (i.e where the household pays council tax to Rochdale Borough Council).

To apply please upload your CV together with a supporting statement that provides evidence of how you meet the 5 essential requirements of the person specification.

We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example

Please ensure you anonymise your CV and supporting statement.

About the Role

We are looking for an Advisor to provide residents with help, advice and information about Council, non-Council Services and related services via the telephone, email. To resolve and record customer enquiries and where required to signpost or pass on (via workflow) enquiries which require specialist officers. To provide a high standard of customer service to customers contacting the Council.

This is a fixed term contract linked to specific external funding by for 6 months initially.

About You

To be successful in this role, we anticipate you will be able to demonstrate the following:

• Good standard of written English and grammar.
• Good communication skills with the ability to build rapport with team members at various levels.
• Understanding of the cultural and social needs of different sections of the local community.
• Fully self-motivated with excellent time management skills.
• Experience of working with members of the public on phone or face to face.
• Sound working knowledge of relevant software, including Microsoft Office Programs, such as Excel.
• Ability to objectively apply and evaluate process adherence, without undue influence.

You will work Monday to Friday, however you may be required to work weekends in accordance with the needs of the service.

Previous experience within a Contact Centre environment is preferred but not essential.

Unfortunately, we are unable to offer sponsorship for this role