Customer Service Advisor

Acorn by Synergie; Rhiwderin; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A prominent recruitment agency is seeking a Norwegian-speaking Customer Service Advisor to work in Newport. The role involves managing customer inquiries, data input, and claims handling in a supportive team environment. Fluency in Norwegian and strong customer service skills are essential. This full-time position offers a competitive salary of £27,000 per annum, hybrid work options, and various employee benefits including a pension scheme, private medical insurance, and generous leave policies.

Benefits

25 days annual leave

Company pension scheme

Private medical insurance

Group life assurance

Bonus scheme

Enhanced maternity and paternity leave

Employee Assistance Programme

Cycle to Work Scheme

Long service awards

Refer a Friend bonus

Social and wellbeing events

Comprehensive development and training framework

Qualifications

• Fluent in Norwegian (spoken and written).
• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Ability to manage a varied workload and meet deadlines.
• A proactive, problem-solving mindset.

Responsibilities

• Manage inbound enquiries from customers, brokers, and insurers.
• Accurately input insurance data into internal systems.
• Build strong relationships with stakeholders and respond within agreed SLAs.
• Handle customer complaints in a professional, empathetic manner.
• Review and gather information on reported claims.
• Assess documentation, estimate losses, and determine coverage.

Job description

Overview

Newport | £27,000 per annum | Full-Time | Monday to Friday | Permanent | Hybrid Role

About the Role

Acorn by Synergie is seeking a Norwegian-speaking Customer Service Advisor to join our client's dynamic Operations team based in Newport. This is a fantastic opportunity to join a growing, forward-thinking company offering hybrid working, excellent benefits, and a supportive team environment.

Key Responsibilities

• Customer Service: Manage inbound enquiries from customers, brokers, and insurers.
• Accurately input insurance data into internal systems.
• Build strong relationships with stakeholders and respond within agreed SLAs.
• Maintain up-to-date, detailed case notes for team collaboration.
• Handle customer complaints in a professional, empathetic manner.
• Support and mentor new team members when required.
• Claims Handling: Review and gather information on reported claims.
• Assess documentation, estimate losses, and determine coverage.
• Maintain accurate records and liaise with insurers on complex cases.
• Follow up on outstanding documents and provide regular updates.
• Identify recovery or subrogation opportunities where appropriate.

Essential Skills

• Fluent in Norwegian (spoken and written).
• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Ability to manage a varied workload and meet deadlines.
• A proactive, problem-solving mindset.
• Previous experience in insurance or claims handling is desirable but not essential.

Benefits

• 25 days annual leave (with option to buy/sell additional days).
• Company pension scheme - 5% employer and employee contributions.
• Private medical insurance.
• Group life assurance (4x salary).
• Bonus scheme based on performance.
• Enhanced maternity and paternity leave.
• Sick pay scheme.
• Employee Assistance Programme.
• Cycle to Work Scheme.
• Electric Vehicle Scheme.
• Long service awards and recognition programmes.
• Refer a Friend bonus (£1,000).
• Social and wellbeing events throughout the year.
• Comprehensive development and training framework.

Apply

Apply Now!

Interested in using your language skills in a rewarding customer service role? Apply today with your CV or contact AnnMarie at the Acorn by Synergie Caerphilly branch for more information.

Acorn by Synergie acts as an employment agency for permanent recruitment