Customer Service Advisor

The Best Connection Group Limited; Rawtenstall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service organization in Rawtenstall seeks Out of Hours Customer Service Operatives for a rewarding role. This evening position involves handling urgent customer inquiries, logging repair requests, and ensuring effective communication. Offering £12.67 per hour plus opportunities for a permanent role after 12 weeks. Join a supportive team making a vital impact after hours.

Benefits

Double time on Bank Holidays

29 days annual leave increasing with tenure

Ongoing training and supportive environment

Opportunity for permanent contract

Qualifications

• Dedicated customer service professional with experience in urgent response scenarios.
• Ability to work evenings and meet flexible demands.
• Strong communication skills to liaise between customers and technicians.

Responsibilities

• Handle inbound calls from customers requiring urgent repairs.
• Log repair requests and coordinate with on-call technicians.
• Ensure swift communication between customers and field teams.
• Provide empathetic, solution-focused service during critical hours.

Skills

Customer service

Communication

Empathy

Job description

Overview

Out of Hours Customer Service Operatives - Contact Centre (Rawtenstall)

Salary: £12.67 per hour
Hours: Monday to Friday, 5:00 PM - 11:00 PM (27.5 hours/week)
Location: Rawtenstall
Contract Type: Temp to Perm
Start Date: ASAP

Are you a dedicated customer service professional looking for a rewarding role with a difference? Join our Out of Hours Contact Centre team in Rawtenstall and be the voice of support when it matters most.

Your Schedule

• Evenings only: 5pm-11pm, Monday to Friday
• Breaks: Choose between one 30-minute break or two 15-minute breaks (unpaid)
• Bank Holidays: Required to work (paid at double time)

What Youind

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What You'll Be Doing

• Handling inbound calls from customers requiring urgent repairs
• Logging repair requests and coordinating with on-call technicians
• Ensuring swift and accurate communication between customers and field teams
• Providing empathetic, solution-focused service during critical hours

What You'll Get

• £12.67 per hour + double time on Bank Holidays
• 29 days annual leave (including Bank Holidays), increasing by 1 day per year up to 33 days after 4 years
• Supportive team environment with ongoing training
• Opportunity to make a real impact in a vital service
• Temporary to permanent contract available after 12 weeks+ for the right candidate!

Ready to Apply?

If you thrive in a fast-paced, customer-focused environment and want to be part of a team that makes a difference after hours, we'd love to hear from you. Apply now or contact us for more information!