Customer Service Advisor

Foray Motor Group; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive accident repair group in Poole is seeking a Customer Service Advisor. The successful candidate will deliver exceptional customer service and coordinate vehicle repair bookings. This role emphasizes professionalism and integrity, ensuring a positive experience for every customer. Ideal for individuals eager to engage in an evolving industry with innovative technologies. Competitive salary and benefits are included.

Benefits

Competitive salary

Bonus opportunities

Company pension

Exclusive discounts

Length of service rewards

Qualifications

• Must have strong customer service skills and ability to communicate effectively.
• Experience in a similar role is preferred but not mandatory.
• Ability to manage customer expectations and remain organized.

Responsibilities

• Coordinate vehicle bookings for estimates and repair work.
• Update customers on repair progress and completion timelines.
• Liaise with insurance companies and internal departments.

Skills

Customer focus

Professionalism

Integrity

Job description

Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgewater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you’re a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven’t yet built up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.

Position

Are you a professional Customer Service Advisor who wants to work with a progressive, innovative accident repair group? Earning a competitive salary with bonus opportunities, access to an exclusive discounts and wellbeing portal, company pension and length of service rewards? We may be the career boost you’ve been looking for!

Here at Foray Motor Group Accident Repair Centres, our customers are at the forefront of our business. We empower our teams to deliver the best support and experience possible for all our customers.

The Foray future has never been more exciting! New technologies used in Accident Repair are evolving every day, which is really helping us re‑shape the vehicle repair industry. That's why we're excited to grow our teams and are looking for people to join us.

Requirements: We are looking for a Customer Service Advisor to join our English Ford team in Poole, to deliver an outstanding, customer focused service as the first point of contact for customers engaging with our Accident Repair Centres. This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest. You’ll help coordinate repair bookings, manage communication, and uphold our values through high-quality customer interactions.

Key Responsibilities

• Coordinate vehicle bookings for estimates and repair work
• Proactively update customers on repair progress, completion timelines, and payments
• Liaise professionally with insurance companies, internal departments, and third parties
• Ensure correct handling of excess payments, invoicing, and credit card processing
• Manage courtesy vehicle administration (including legal compliance and quality standards)
• Arrange and track external logistics (e.g. vehicle collection & delivery)
• Maintain clean, compliant, and professional front‑of‑house reception areas
• Use company systems to process documents and support workflow planning
• Support guest check‑in and check‑out procedures with integrity and accuracy
• Monitor departmental compliance and escalate concerns promptly
• Maintain accurate records and input of purchase invoices, parts credits, and guest files
• Promote and represent the Foray ARC brand with professionalism and positivity

Other information

Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

Please consider the following when making your application:

• We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early
• We are not able to offer sponsorship for people living outside the UK
• If you need any support throughout the application or interview process, please make the a member of our team or the Hiring Manager aware.

We advertise our vacancies to attract candidates. If we require agency assistance we will contact agencies directly. Any speculative CVs we receive will not be accepted as an introduction.

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