Customer Service Advisor

The New Homes Group; Poole; On-site; GBP 25,000; Full time

Job summary

A property management company in Poole is seeking a motivated Customer Service Advisor to provide essential property management and tenancy administration support. Candidates should possess outstanding customer service skills, be detail-oriented, and have solid administration experience. The firm offers a defined career path, industry-leading training, and a fun working environment, with a salary of £24,670 and various benefits including discounts and life assurance.

Benefits

Life assurance

Workplace pension scheme

Gym discounts

Colleague discount scheme

Qualifications

• Experience in customer service or a related field.
• Ability to work in a fast-paced environment.
• Detail-oriented and resilient.

Responsibilities

• Provide property management and tenancy administration support.
• Coordinate repair and maintenance works with contractors.
• Arrange statutory safety checks and ensure compliance.

Skills

Outstanding Customer Service skills

Solid administration skills

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email)

Job description

Customer Service Advisor

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Bournemouth. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Salary: £24,670

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £24,670
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits:

• Aviva Digi care + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Austin & Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.